215 ILCS 5/355b requires that insurers accommodate a reasonable request by an insured to receive communications of claim related information from the company by alternative means or at alternative locations if the person clearly states that disclosure of all or part of the information could endanger the person.
If you would like to make a request to receive communications of claim related information by alternative means or at an alternative location, please contact us at 800-733-7879. Requests to receive communications by alternative means or at an alternative location can be made via telephone or written request.
If you would like to revoke an existing request or make a change to the information you have provided for an existing request, please contact us at 800-733-7879.
The State of Illinois provides a toll-free, confidential Domestic Violence Help Line. If you need additional assistance, please call the Help Line at 1 (877) 863-6338.